Shipping policy

SHIPPING COSTS AND DELIVERY TIMES

Shipping costs are charged to the Customer and are indicated both in the electronic shopping cart and in the confirmation e-mail that the Customer will receive once the order has been sent.
All orders for which payment has been verified and credited will be shipped within 3 working days by express courier and delivery normally takes place within 24/72 hours depending on the area/country of the shipping address.
However, there may be delays attributable to the courier or due to force majeure for which CompositiVe Eyewear will bear no responsibility.
Our staff can provide information on the status of the shipment.
Should the shipment be held at the branch of the courier due to problems with delivery, the Customer will be informed by e-mail and must follow the instructions provided for the collection of the package. If the duration of storage exceeds 3 working days, additional logistical / administrative expenses may be charged from a minimum of €20.00 to a maximum of €60.00.

INCORRECT OR DEFECTIVE GOODS

The Customer is required to notify us within 3 working days of delivery, the will to request a replacement for having received: incorrect goods, with defects or for color changes.
In the event of incorrect processing of an order, that is, if the Customer receives goods other than what was actually ordered, he/she must notify us by e-mail; we will respond by providing all the necessary data to allow the Customer to return the incorrect goods.
Upon receipt of the package we will immediately dispatch the correct goods and reimburse the shipping costs that the Customer has incurred to return the wrong items to us. Cash on delivery packages are not collected.
The goods to be replaced must be as new and therefore unused, intact and with the original packaging and envelopes.
It should be specified that the products to be replaced must ABSOLUTELY NOT have been used, otherwise we cannot change the model.